Dealing With Difficult Personalities? Here’s What You Should Do

The first and most important piece of advice is to maintain your composure and avoid letting challenging individuals provoke a reaction from you. The moment they trigger an emotional response, they gain the upper hand they were seeking. It’s natural to want to respond impulsively, whether through an emotional outburst, tears, or simply walking away. However, it’s essential to manage those emotions before they manifest as a reaction. Initially, this may be challenging, but with practice, you’ll find it easier to handle difficult situations effectively.

Put The Pressure Back

Once you’ve demonstrated that you understand their perspective, gently encourage them to explore solutions. Aggressive and difficult individuals often focus on criticising you and highlighting what they perceive as your mistakes, rather than collaborating to solve problems. Their intention is usually to make you feel uncomfortable or inadequate. By asking them targeted questions about how they might calmly address the issue, you may disrupt their confrontational mindset and help defuse the situation.

React Calmly To The Situation

Approaching the situation with composure and control allows you to respond thoughtfully rather than react impulsively, which can lead to regrets about what you’ve said or done. Try to empathize with the difficult person for a moment; this perspective shift can help you respond instead of merely reacting. Often, showing genuine concern for their feelings can diffuse the tension, as they won’t have anyone to argue against. Remember, you don’t have to agree with their viewpoint; simply acknowledging their perspective can make a significant difference.

Set Boundaries

It’s essential to define the behaviours you consider acceptable and unacceptable clearly. Communicate these boundaries to the individual involved. For example, you might say, “I can continue this conversation, but I cannot do so if you raise your voice.” Clear boundaries not only protect your well-being but also set expectations for others regarding appropriate communication.

Stay focused on the Issue

It’s easy to get caught up in a difficult person’s attitude or behaviour, which can hinder effective communication. Focus on the issue at hand rather than the individual, separating the problem from the person. Aim for a solution instead of engaging in an ego battle.

Work On Your Emotions